Casino / Mobile
bd01 is clear about what data we collect, why we collect it, and how you can review or correct it at any time through your account. Access to our platform and the protections described here depend on your local law and eligible regions.
When you open an account with bd01, we collect the information needed to operate that account — your registration details, device identifiers, session activity and the transaction records tied to your chosen payment method, whether that is bKash, Bank Transfer or any other method we support for eligible regions. We collect this data to process your account activity, maintain accurate transaction records and deliver the account features you use. We do not sell your personal data to third parties for their own marketing use. Data shared with payment processors — including local rails like bKash and Bank Transfer — is limited strictly to what those processors need to complete or verify a transaction. We retain account and transaction data for as long as your account remains active and for any additional period required by the applicable laws of your region. You can review the categories of data we hold by visiting the account settings area and following the data records path shown there. If you have questions about a specific data category, the support route described later in this policy is the right place to start. Access to these protections and the platform itself depends on local law and your eligible region.
Transaction data passed to bKash is limited to what is required to process or verify your deposit or withdrawal request. We do not store full wallet credentials on our servers.
Bank Transfer records are retained in your account transaction history. You can review individual entries in the account wallet section at any time while your account is active.
Registration details you provide — name, contact information and verification documents — are held securely and used only to operate and verify your bd01 account.
We log device type, browser session data and IP information to protect your account from unauthorised access and to maintain session continuity across mobile and desktop.
This policy applies to data processed directly by bd01 through your account, your transactions and your use of our site content. It does not extend to third-party services you reach through links on our pages, and it does not govern the data practices of payment processors or game studios whose products appear in our lobby. Understanding these boundaries helps you know when to refer to our policy and when to check a third party's own terms.
Data collected when you log in, browse the lobby or use account features — including session tokens and device identifiers — falls fully within this policy. You can review access logs in your account settings.
Payment transaction records created within bd01 are covered here. Once data passes to a payment processor such as bKash or a bank, that processor's own privacy terms apply to their handling of it.
Game content delivered by studios in our lobby — including titles from PlayStar, Pragmatic Play and PG Soft — is governed by those studios' own data terms for any data they process independently.
External links, affiliate pages or partner sites that you reach from bd01 are outside this policy's scope. We do not control, audit or take responsibility for how those services handle your data.
You have concrete, actionable rights over the data bd01 holds about you, and we have built account paths to help you exercise them without needing to contact support for every request. To review the data held on your account — including registration details, transaction history and session records — open the account settings area and follow the data records path shown there. If any personal detail is inaccurate, you can submit a correction request directly through the account profile section; fields that can be self-edited are clearly marked, and fields that require verification go through a short identity check described in the same section. If you want to raise a question about how a specific piece of data is used, or if you want to request that certain non-essential data be removed, the support route published on this page is the correct path. We aim to respond to data questions within the timeframe required by applicable regional rules, though exact timelines depend on the nature of the request and the laws governing your eligible region.
Open account settings and navigate to the data records section. Transaction history tied to bKash or Bank Transfer entries is listed there with date, amount and status for each entry.
Profile fields you can edit directly are labelled as editable. Fields that affect identity verification — such as your registered name or contact number — require a short verification step before the change is saved.
Use the published support contact route to ask about a specific data category, request a record summary or flag a concern. Reference your account identifier in the message so we can locate the right records quickly.
Where local law supports a removal or erasure request for non-essential data, submit the request through support with your account details. We will confirm whether the request applies under the rules of your eligible region.
If you have a question that is specifically about this privacy policy — how data is used, what records we hold, or how to submit a correction — use the routes below. These are the channels visibly published on bd01; we do not list channels or hours we cannot verify.
The live chat button is visible in the account area once you are signed in. Use it to ask privacy-related questions and reference your account identifier so the team can pull the right records.
Send privacy queries to the support email address published in the contact section of the site. Include your registered contact detail and a clear description of your request so we can respond to the right account.
The help section inside your account contains a data and privacy category. For straightforward requests — such as downloading a transaction summary or reviewing stored details — start there before contacting support.
Our approach to data protection is built around four operational areas: what we store, how long we store it, who can access it and how you can request changes. Each area has a published process you can follow through your account or through the support routes on this page.
We use session cookies to keep you signed in across pages and to maintain lobby state on mobile. You can review and adjust cookie preferences through the cookie settings link in the site footer. Disabling non-essential cookies does not affect account login or transaction processing.
Account access is protected by your login credentials and, where enabled, an additional verification step. If you notice any account activity you did not authorise, report it immediately through the live chat or email route so we can review the session logs.
We retain account data for as long as your account is active and for any period required by the applicable laws of your region. When an account is closed, we follow the retention schedule required under those regional rules before any deletion takes place.
If this policy is updated, we will post a notice in the account area and update the effective date shown at the bottom of this page. For questions about a specific change, contact us through the published support routes referencing the section you want clarified.
These are the questions we receive most often about data, account records and your rights under this privacy policy. If your question is not covered here, reach out through live chat or the support email published on this page.
We collect the registration details you submit — name, contact information and any verification documents required — along with device identifiers and session data generated when you use the site. Transaction records tied to payment methods such as bKash or Bank Transfer are also stored in your account history.
Yes. Open the account settings area and follow the data records path shown there. You will find your registration details, transaction history and session summary. If you need a more complete record, submit a request through the support email published on this page.
We share data only where necessary — with payment processors like bKash and Bank Transfer to complete transactions, and with service providers who operate specific platform functions under data-handling agreements. We do not sell personal data for third-party marketing.
Go to the account profile section. Fields that can be edited directly are clearly labelled. Details linked to identity verification — such as your registered name — require a short verification step before the update saves. For help, contact support through live chat or email with your account identifier.
Retention after account closure follows the period required by applicable laws in your eligible region. We do not keep data longer than those rules require. The exact period depends on the nature of the records and the regulations that apply to your jurisdiction.
No. Game studios whose content appears in the lobby — such as Pragmatic Play or PG Soft — operate under their own data terms for any data they process independently. Our policy covers data that bd01 processes directly through your account and site activity.
Send your complaint to the support email address published in the contact section of this site. Include your registered account detail and a clear description of the issue. For urgent concerns, the live chat route inside your signed-in account is also available.